Consumer Protection Act, 1986 – Locus Standi of Complainant – Representative Capacity and “Person” Definition: A complaint filed in a representative capacity under the Consumer Protection Act, 1986 (now repealed by the 2019 Act, but relevant for this case) must strictly comply with the mandate of Order I Rule 8 of the Code of Civil Procedure, 1908, read with Section 13(6) of the Act, requiring prior permission from the Commission. Furthermore, a “trust,” whether registered under the Indian Trust Act or a State Trust Registration Act, is not a “person” as defined under Section 2(1)(m) of the Consumer Protection Act, 1986, and thus cannot be a “consumer” or file a consumer dispute under the Act.
Banking Regulation Act, 1949 – Sections 21A and 35A – Jurisdiction of Consumer Forums: Section 21A of the Banking Regulation Act, 1949, explicitly bars courts/tribunals from reopening transactions between a banking company and its debtor on the ground that the rate of interest charged is excessive. The Reserve Bank of India (RBI) is the exclusive statutory authority empowered under Section 35A of the Act to issue directions and formulate policies regarding interest rates and banking operations in the public interest and for banking policy.